FREQUENTLY ASKED QUESTIONS
ORDERING
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
As a rough guide- UK Orders can take between 5-7 working days from date of order with Non-UK Orders taking between 10-14 days.
If you require your order in a hurry check out our UK Special Delivery Service, or if you're outside of the UK, drop us a line at [email protected] and we'll do everything we can to help you.
For more information on our processing & Shipping times click here.
CAN I HAVE MY ORDER SENT TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?
Yes! There should be an option for you to select an alternative address during the Paypal checkout process- however- if you have any problems just drop us a line at [email protected] and we'll be happy to help.
MY ORDER IS A GIFT- CAN YOU LEAVE OUT ANY PRICE INFORMATION?
We sure can! We'll even write your recipient a card with your choice of message for FREE! Just drop us a line at the time of purchase with a note of what you'd like to say to [email protected]
MY ORDER HASN'T ARRIVED- WHAT DO I DO?
Please allow around 5-8 working days from date of order for your delivery to arrive.
If you believe your order is delayed- we'd recommend you first get in touch with your Local Royal Mail Delivery office to check if your parcel is waiting for you there. (The easiest way to check is by popping in, in person, as not all Delivery Offices are able to check over the phone)
If your order is not with your local Royal Mail Delivery Office, please get in touch with us on [email protected], quoting what you ordered along with your delivery address and we'll do our best to help.
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OTHER
CAN I STOCK YOUR PRODUCTS IN MY STORE?
We accept trade enquiries from Bricks & Mortar retail stores. If you're interested in stocking our products please get in touch via [email protected]
CAN I GET IN TOUCH WITH NIKKI FOR PRESS FEATURES & INTERVIEWS?
Of course! For all press requests please drop us a line at [email protected]
For all print ready imagery, please visit our Press Resources Dropbox. Please be sure to link back to us at www.nikkimcwilliams.com if these are being used online or credit Nikki McWilliams if used in print.
Current price information and product availability can be found via our Online Store.
DO YOU TAKE COMMISSIONS?
Due to the way we make our products- we are unfortunately unable to take commissions.